Having recently attended a spate of industry leaders conferences, I identified 3 consistent trends when it comes to solving business problems using digital innovation and here they are.
1. Mobile moment of truth
Have you got your finger on the pulse of your customers most important Mobile Moment of truth? IE: the moment they need to engage with your business or service, have you ensured they can? and in any way they need to and at any moment they wish? have you provided the technology capability suitable for them to do so and across any device and channel?
2. Single source of truth
Is your business currently operating multiple systems for multiple purposes? With no disrespect, those days are gone. You should be working towards one system and or platform that automates and can do it all. It’s 2016, this is absolutely possible and can be cost and time effective and efficient.
3. Screen-less, Touch-less interphases
Are you gearing towards the Internet of Things? are you planning for and aiming to provide a future of screen-less and touch-Less interfaces, whereby things are automated and just happen for your customers, in real-time and on demand? This can be via voice or AI (Artificial Intelligence) or both?
Article written by Glenn Miller. Please visit my Website and feel free to connect. I love meeting new, innovative and exciting people.